FAQ

Have a question that you don't see addressed here? Email info@rideforrefuge.org and we'll help you out (and maybe even add your question to the list).

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Money
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Who do I call if I have questions that aren't answered here?

  • Toll free: 1.877.RIDE.413 (1.877.743.3413)

I received a notification email that someone donated to me! How do I thank them?

Sending a personal thank you is a great way to connect with your donors and help them feel appreciated! To thank your donors, you can:


  • Log in to your Fundhub
  • Click on Thank Donors on the left
  • Follow the instructions on the page

How do I choose which charity my funds go to?

The choice for where your funds will be directed is made by the Team Captain. To choose where you'd like your funds to go, you can either:


  • Create a new team and select your preferred charity, or...
  • Join an existing team who is already supporting your charity

Is there a registration fee for the RIDE?

There is an optional registration/participation fee for those ages 11 or older who choose not to fundraise.


For those who choose to pay the non-refundable registration fee, the 'early bird' fee is $25 - on Monday, September 25th the fee reverts to the full $40.


Bonus Notes:

  • Fundraisers ages 18+ who raise $150 or more will have their registration fee waived and will earn a RIDE shirt.
  • Fundraisers 11-17 who raise $75 or more will have their registration fee waived and earn a shirt.
  • Participants in the RIDE raise $260 on average per person, and the average online donation is $64, so this goal is within reach!

What are processing fees?

When a donor gives online in the RIDE, we provide them an opportunity to "opt-in" and cover the 4.25% processing fees we pay to process each credit card donation. It's totally voluntary, and helps the RIDE reduce its operating costs for the event.


Processing fees:

  • 1.75% Fundhub cost
  • 2.25% + $0.10 per Credit card gateway transaction
  • Total: Approximately 4.25%

Tax Receipt: This extra amount is added to your overall donation total. For example, a donor gives $100 and covers the 4.25% processing fee - the tax receipt issued is for $104.25.

Can I mail in cheques early?

Yes, you can. Cheques made out to "Ride for Refuge" should include participant name on the memo line. Be sure to add them online in the FundHub, too. Print off your "My Results Form" and/or send Donation Forms in with any cheques.


Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

What's my role as team captain?

As Team Captain, you play the key role of leader, recruiter, fundraiser, planner, and cheerleader.


Team Captain Basics

  • Register online, create, and name your team
  • Select the charity you want your team to raise money for
  • Recruit other team members with a goal of getting 8-10 riders or walkers (there is no limit to team size)
  • Raise money personally and strongly encourage your team to raise money
  • Communicate and cheer on your team members

Check out our Tools for Team Captains for more helpful tips and tricks.

What if I don't live anywhere near one of your locations?

If you live an hour outside one of our locations, select RIDE/WALK Anywhere as your location when you register.


How it works: short version

  • 1. Register a team with three or more friends
  • 2. Map out a nice safe route to ride or walk on
  • 3. Fundraise online and ride or walk together on RIDE Day

How can I ride or walk for a charity that is not on your list?

Have someone from that charity reach out to us - we'd love to connect!


Here are the requirements for being a RIDE charity:

  • Work with the displaced, vulnerable or exploited
  • In good standing with the CRA
  • Charity has a vibrant culture of fundraising
  • Charity sees the potential in the event and wants to grow

I want to bring awareness to a cause and not have to fundraise or self-donate.

This is a fundraising event. Your fundraising will bring awareness and the much-needed money that charities need to do the work they do.

Can I self-donate and still get a tax receipt?

You sure can! Any donations $20 or more will generate a tax receipt - including donations you make to your own fundraising page.

I'm trying to give a donation from a country outside of North America, and the system is requiring a postal code (which my country does not use). How can I proceed?

Simply add in five zeroes (00000) as the postal code, and the donation page should allow you to continue - if you're still having trouble, please contact our offices and we'll be more than happy to help!

My team gathered all of our pledges as a group. How do I add these to our fundraising total/hand these in on RIDE Day?

To facilitate our processing of these donations, you must EITHER:


Option 1: Divide pledges up between team members in advance of RIDE Day (especially if team members are adding these pledges online into their own accounts), so that each team member is handing in their own Donation Form and donation amount at registration


Option 2: Enter all money you gathered as donations under the Captain's personal account, understanding that you can still use what you raised to cover the registration fee requirements for each of your team members.


If you choose to enter all money under the Captain's account, when your team arrives on RIDE Day, just explain to the registration volunteer that your total is meant to help all members on your team reach their minimums.

Can I walk on the bike route (or ride on the walk route)?

No - to keep everyone safe, we want only walkers on the walk route, and only bicycles on the RIDE route.


Anything pushed or pulled by parents on the walk route (strollers, wagons) is permitted. For the safety of our walkers, children may not ride the walk route. Bikes, longboards, skateboards, etc. are not permitted. Wheelchairs are, of course, permitted on the walk route.

Can I use a skateboard, longboard, or inline skates/rollerblades?

No, sorry. To keep our walkers and joggers as safe as possible, the only wheels allowed on the walk route are strollers, wagons or wheelchairs.

Can we use a stroller or wagon on the walk route?

Absolutely! Feel free to bring your little ones along in a stroller or wagon.

Are we allowed to jog on the walk route?

Sure - Joggers will be asked to head to the front of the line and head out first.

Can my kids ride by themselves?

All kids 12 and under must be accompanied by a parent or guardian who is riding with them and stays with them at all times. The 10km route is 'family friendly' but not intended for children riding alone.

My Team has raised some cash and cheque donations - where do I input these?

There is no way to record cash or cheque donations directly to your team in our fundraising system.


If your team, rather than a specific team member, has raised some cash and/or cheque donations, you'll need to make a decision - you can either a) record these donations under your team captain, who will then hand in the money at registration on RIDE Day, or b) pick one of your team members to record the donation, and then they will hand in the money on RIDE Day.


Either way, the amount that each rider has recorded in pledges on their personal account must match the amount that they hand in at the registration table on RIDE Day.

I want to ride and bring my kids along in a bike trailer/stroller, or on a kid's seat on the back of my bike. Is that allowed?

Absolutely - just remember:

  • You must register your child online so that we have accurate numbers of participants in your location
  • You must complete and hand in a waiver for your child at the registration table when you arrive on RIDE Day
  • Children in trailers/child seats must wear a helmet at all times
  • Kids aged 10 and under are free to participate (but must raise $75 in donations to qualify for a t-shirt)

Oops - I accidentally donated to a team instead of a participant, or gave to the wrong participant. Can you move my donation?

Email or call us and we'll take care of it for you. We'll need to know:

  • The name of the donor
  • The amount of the donation
  • Who they had given to originally (participant or team name), and
  • Who they would like the donation moved to

Is there a limit to how many people can join a team?

No - you can have as many people join your team as you'd like! There is no limit.

How do I get a RIDE t-shirt?

In order to get one of our snazzy RIDE participants ages 18 or over must raise $150 or more and participants 11-17 must raise $75 or more. Available sizes:

  • Youth Small
  • Youth Medium
  • Youth Large
  • Adult Small
  • Adult Medium
  • Adult Large
  • Adult XL
  • Adult 2XL
  • Adult 3XL

Is there a deadline for submitting RIDE donations?

Yes - we must have all donations submitted to us online or by mail by October 31, 2018. Be sure cheques are made out to Ride for Refuge and include the participant's name in the memo line.


Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

How do I change my riding/walking distance?

  • Log in to your Fundhub
  • Click the Profile tab on the left
  • Click the "Edit User Survey Questions" tab at left.
  • You can edit your distance selection in this screen and hit the submit button to save.

How do I change my fundraising goal (or my team's goal)?

To edit your personal goal:

  • Log in to Fundhub and visit the Fundraising tab
  • Click the "click to change fundraising goal" button under Personal Progress
  • Type your goal into the space provided and click the button to submit.
  • Voila - instant adrenaline rush!

To edit your team's goal:

  • Log in to Fundhub and visit the Team tab
  • Click Edit Team Info on the left
  • Edit your team's fundraising goal, and then hit Save.

How do I raise money?

Once you register online, you can use the online Fundhub to send your friends and family a link to your personal fundraising page. There, they can give to you securely online by credit card.


Alternately, you can download a Pledge Form, print it out and ask people face-to-face for support. For more information on raising money, visit the Tools area of the website.

Do I need to sign a waiver form?

All participants must accept the waiver to participate in the RIDE:

  • If you sign up online and you're an adult, you've already accepted the waiver text during registration, so you don't need to sign a paper copy.
  • If you didn't sign up online, you must sign a paper waiver on RIDE Day before participating.
  • If you are a youth or child aged 17 and under, a parent or legal guardian must sign a waiver on your behalf.

Click here to download the waiver.

Where does the RIDE begin?

To find your RIDE's start location, choose the city you are participating in on the locations page – everything you need is there, including start/finish location, address, map, contact numbers, emails, route descriptions, and most other location-specific details.

How long does the RIDE take to complete?

5km walk: 45 min to 1 hour 15 min

10km ride: 45 min to 1 hour

25km ride: 1.5 hours to 2 hours

50km ride: 2.5 hours to 3 hours 15 min


The 5km walk and 10 km ride are designed to be family friendly, but kids 12 and under must remain with a parent or guardian at all times.

Can I bring my dog or other pet to the RIDE?

No - for the safety of our riders and walkers, we would ask that all other dogs and pets sit this one out.


Service animals wearing their working vests are always welcome.

I'd like to pay my cash donations by personal cheque or credit card. Can I do this?

Definitely! Once you've recorded your cash donations online, you can pay them through our website with your personal credit card to avoid lugging an envelope filled with cash around.


  • Sign in to your FundHub
  • Click Enter $$ or Cheques and scroll down to your list of pledges
  • Click the pay button next to the pledge you’d like to pay by credit card. This will take you to a payment gateway to complete the transaction.

If you'd like to pay with a personal cheque, be sure to enter your cash pledges online and then total your cash donations. Write out your cheque to "Ride for Refuge". Bring this with you on RIDE Day with your completed Donation Form or "My Results Form", and you're all set.

I need to cancel my registration as a participant in your event - how do I do that?

Short answer: Email or call us and we'll take care of it for you.


Note: If you have collected cash or cheque pledges, please:


  • Ensure that all donor names and addresses are carefully posted online in your FundHub. Don't send cash in the mail.
  • Pay for cash with a personal cheque from you (or pay by credit online).
  • Send all cheques to the address below with the participant name in the memo line, along with your completed Donation Form or "My Results Form":

Ride For Refuge

260-659 King Street East

Kitchener, ON

N2G 2M4

I am planning to attend the RIDE with my family. Do we all need to register?

Yes! Sorry, we know it's kind of a pain, but it helps us to know how many participants to expect on event day when each person is registered.


You could route them all to the same email address or even post all donations under one family member's name for efficiency's sake, but each person should have their own profile.


Families may pool their donations to reach their minimums or earn their t-shirts.

Do my children need to raise the minimum?

Youth ages 11-17 are encouraged to raise the $75 each to earn their t-shirt. If they don't reach their fundraising minimum, they can select to pay the registration fee.


There is no charge for kids 10 years and under to participate. However, in order to get a t-shirt, they must raise their $75 minimum.


T-shirts are available in sizes Youth Small (6-8) to adult 3XL.

What if I receive a cheque that's made out to me and not the RIDE?

If you receive cash or cheques made payable to YOU, please log in to the FundHub, click Enter $$ or Cheques, and enter in the donor information there. You then have one of two choices:


  • Pay the donations online with your credit card and keep the cash/personal cheques. By doing so, you deem your donations "complete" and nothing else needs to be done or sent to us. OR...

  • Bank the cash and personal cheques and write Ride for Refuge a cheque from YOU, payable to Ride for Refuge, in the amount of your total funds received. Bring this along with your completed Donation Form or "My Results Form" on RIDE Day.

How do I change my team name?

Note: this can only be performed by the participant who started the team (the Team Captain).

  • Log in to your Fundhub
  • Click the Team tab on the left
  • Click the Edit Team Info tab on the left
  • Be sure to click Save when you're finished!

I am having trouble logging in or setting up my username and password.

Make sure the username and password you are using does not contain any spaces. For example, if you are using your full name as your username, enter it as firstnamelastname with no spaces.


Still having trouble? Contact us!

How do I add cash/cheques so they show up in my fundraising thermometer?

  • Sign into your FundHub
  • Click on Enter $$ and Cheques
  • Fill in the form below, including (where possible) the email of the donor, as well as the amount of pledge, cash or cheque
  • Click Add Donation

The website refreshes every 15 minutes, so check back shortly to see your thermometer rise.

Can I accept cheques?

Yes - have them made out to Ride for Refuge, with your name on the memo line. These can be brought with your Donation Forms and any cash you collect for registration on RIDE Day.


They may also be sent to the RIDE Head Office after the event - just be sure to include your Pledge Form or "My Results" form if you send it in by mail.


Mailing Address:

Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

How do I get a Pledge Form?

You may download a copy of the pledge form directly from the RIDE Tools and Forms page.

Are there stops along the RIDE route?

You bet! Approximately every 10 km, you will find a rest area that includes a porta-potty and water. Snacks are also available at the 20 km rest stop.


Many cyclists enjoy a nice rest along the way. Remember, it's not a race... it's a RIDE.

Do I have to RIDE with my team?

Each member of your team can select a different distance if you like. The event often begins with everyone together in a large group, but we often end up riding in small packs with riders of, uh, similar physical condition. ; )

What happens if my bike breaks down?

All riders are expected to do a "once-over" on their bicycle before the RIDE begins. We will have some basic tools available to help with small repairs should you require help on the route.


We also have sweep vehicles who can pick you up and drive you back to the start/finish location if your bike breaks down - or you can't go on.

Do I need to wear a helmet?

Yes! The Ride for Refuge requires all riding participants to wear approved cycling helmets. Other kinds of protective helmets (such as hockey helmets) are not acceptable.

Where are the RIDE Route Maps and location information?

Visit your location page, and scroll down a little - usually, route maps will be available beginning in July.


On your location page, you'll find a bunch of other helpful information. These pages are updated regularly, so check back soon if your city has not yet posted routes.

What do I do with my Pledge Form and money?

You have two choices:


Option 1. Bring your Donation Form with you to registration on RIDE Day with all cheques, and cash. Be sure to carefully review your sponsors for legible names, email, and addresses so that we can issue tax receipts for donations.


At registration, you will be greeted by some friendly RIDE Registration Volunteers and sit with them for a few minutes while they check over your Donation Form, have you sign a waiver form, give you your event wristband and your t-shirt ticket if you're raised $150 or more.


Option 2. You can mail them to RIDE Head Office. Cheques made out to "Ride for Refuge" should include participant name on the memo line. Be sure to add them online in the FundHub, too. Print off your "My Results Form" and/or send the Donation Forms in with any cheques.


Mailing Address:

Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

What time should we show up on RIDE Day?

  • Registration opens at 8am at most RIDE locations (check your location details for more information).
  • Be there early to register and get a t-shirt if you've raised $150 or more for adults or $75 or more for youth ages 10-17
  • T-shirt sizes available as supplies last

What happens if we wake up to bad weather?

We will carefully monitor weather conditions, and of course we will do what is necessary to safeguard our cyclists and walkers, but the bottom line is that we're on - regardless of the weather.


Keep an eye on your location page for updated weather details in case of freezing rain, or lightning storms.

Why is the RIDE in the fall?

The RIDE is an experiential event that designed to give participants a very small taste of what it's like to be seeking refuge. It's designed to be challenging - both in distance traveled and weather endured.

Is there a deadline for registering online?

You can register online at any time leading up to RIDE Day. We recommend you register early so that you can use the weeks before RIDE Day to raise lots of funds for your charity and so that location leaders know how many to expect on RIDE Day.

What happens after the RIDE is over?

Each RIDE location will host a celebration lunch for all volunteers and participants of the RIDE.

If people sponsor me, will my team get credit for it?

Yes. If you have joined a team, your fundraising and sponsor totals will be reflected in both your team total and the overall event total.

What donations get receipted?

We issue charitable tax receipts for donations of $20 or more. Gifts made online with a credit card get automatically receipted, while cash or cheque gifts given in at the registration table on RIDE Day will be receipted by email or regular mail within 60 days of the event.

Can I have people riding different route lengths on my team?

Definitely! Everyone who joins a team selects their own route distance during registration. You can have people riding or walking all distances on the same team.

When do donors get receipts?

Online donors who give securely with their credit cards get e-receipts within minutes of their donations. Donors who give cheques or cash are receipted within 60 days of the event by regular email or post (for donations of $20 or more).

Don't see your question here?

Ask us! Visit the contact page to get in touch with our friendly customer-service team.

Got questions about The Ride for Refuge?
info@rideforrefuge.org / 1.877.743.3413