Have a question that you don't see addressed here? Email info@blueseaphilanthropy.org and we'll help you out (and maybe even add your question to the list).

What time should we show up on RIDE Day?

Registration opens at 8am at most RIDE locations (check your location details for more information).

  • Be there early to register and get a t-shirt if you've raised $150 or more for adults or $75 or more for youth ages 10-17

  • T-shirt sizes available as supplies last

8am - Registration opens

8:45am - Opening Ceremonies

9am - RIDE begins (all distances)

9:30am - WALK begins

10am - Registration closes

10:30am - Lunch service begins

2pm - Lunch service ends

2:30pm - Route closes

Check your location page for more details on where to go and location specific timing.


Can I bring my dog or other pet to the RIDE?

Service animals wearing their working vests are always welcome.

For the safety of our riders and walkers, we would ask that all other dogs and pets sit this one out.

Do my children need to raise the minimum?

Youth ages 11-17 are encouraged to raise the $75 each to earn their t-shirt. If they don't reach their fundraising minimum, they can select to pay the $25 participation fee.

There is no charge for kids 10 years and under.

  • T-shirts are available in sizes Youth Small (6-8) to adult 3XL

I want to ride and bring my kids along in a bike trailer/stroller, or on a kid's seat on the back of my bike. Is that allowed?

Absolutely - just remember:

  • you must register your child online so that we have accurate numbers of participants in your location

  • you must complete and hand in a waiver for your child at the registration table when you arrive on RIDE Day

  • children in trailers/child seats must wear a helmet at all times

  • kids 10 and under are free to participate (but must raise $75 in donations to qualify for a t-shirt)

Can my kids ride by themselves?

All kids 12 and under must be accompanied by a parent or guardian who is riding with them and stays with them at all times. The 10km route is 'family friendly' but not intended for children riding alone.

Is there a deadline for submitting RIDE donations?

Yes - we must have all donations submitted to us online or by mail by October 31, 2017.

Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

Be sure cheques are made out to Ride for Refuge and include the participant's name in the memo line.

What if I don't live anywhere near one of your locations?

If you live an hour outside one of our locations, select RIDE Anywhere as your location when you register.

How it works: short version

  • Step #1 - Register a team with three or more friends
  • Step #2 - Map out a nice safe route to ride or walk on
  • Step #3 - Fundraise online and RIDE together on September 30

What are processing fees?

When a donor gives online in the RIDE, we provide them an opportunity to "opt-in" and cover the 4.25% processing fees we pay to process each credit card donation. It's totally voluntary, and helps the RIDE reduce its operating costs for the event.

Processing fees:

  • 1.75% Fundhub cost
  • 2.25% + $0.10 per Credit card gateway transaction
  • Total: Approximately 4.25%

Tax Receipt

This extra amount is added to your overall donation total. For example, a donor gives $100 and covers the 4.25% processing fee - the tax receipt issued is for $104.25.


Is there a registration fee for the RIDE?

There is an optional registration / participation fee for those ages 11 or older who choose not to fundraise.

For those who choose to pay the non-refundable registration fee, the cost is $25 till Monday, September 25th when it increases to $40.

Fundraisers ages 18+ who raise $150 or more will have their registration fee waived and will earn a RIDE shirt.

Fundraisers 11-17 who raise $75 or more will have their registration fee waived and earn a t-shirt.

Of note - participants in the RIDE raise $260 on average per person, and the average online donation is $64, so it's a reachable goal!

Why is the RIDE in September?

The RIDE is an experiential event that designed to give participants a very small taste of what it's like to be seeking refuge. It's designed to be challenging - both in distance travelled and weather endured.

What if I receive a cheque that's made out to me and not the RIDE?

If you receive cash or cheques made payable to YOU, please log in to the FundHub, click Fundraising and then "Enter $$ or Cheques" and enter in the donor information there. You then have one of two choices:

  • Pay the donations online with your credit card and keep the cash/personal cheques. By doing so, you deem your donations "complete" and nothing else needs to be done or sent to us. OR...
  • Bank the cash and personal cheques and write Ride for Refuge a cheque from YOU, payable to Ride for Refuge, in the amount of your total funds received. Bring this along with your completed Donation Form or "My Results Form" on RIDE Day.

I'd like to pay my cash donations by personal cheque or credit card. Can I do this?

Definitely! Once you've recorded your cash donations online, you can pay them through our website with your personal credit card to avoid lugging an envelope filled with cash around.

  • Sign in to your FundHub and click on "Fundraising"
  • Click "Enter $$ or Cheques". Scroll down to your list of pledges
  • Click the 'pay' button next to the pledge you’d like to pay by credit card. This will take you to a payment gateway to complete the transaction.

If you'd like to pay with a personal cheque, be sure to enter your cash pledges online and then total your cash donations. Write out your cheque to "Ride for Refuge". Bring this with you on RIDE Day with your completed Donation Form or "My Results Form", and you're all set.

I need to cancel my registration as a participant in your event - how do I do that?

Email or call us and we'll take care of it for you.

email: info@blueseaphilanthropy.org

tel: 1-877-743-3413

Note: If you have collected cash or cheque pledges, please:

  • ensure that all donor names and addresses are carefully posted online in your FundHub. Don't send cash in the mail.
  • pay for cash with a personal cheque from you (or pay by credit online).
  • send all cheques to the address below with the participant name in the memo line, along with your completed Donation Form or "My Results Form"

Ride For Refuge

260-659 King Street East

Kitchener, ON

N2G 2M4

How do I raise money?

Once you register online, you can use the online fundraising system to send your friends and family a link to your personal fundraising page. There, they can give to you securely online by credit card.

Alternately, you can download a Donation Form, print it out and ask people face-to-face for support. For more information on raising money, visit the Tools area of the website.

For more help and advice, check out our Fundraising Tips!


How do I add cash/cheques so they show up in my fundraising thermometer?

  • sign into your FundHub
  • click on "Enter $$ and Cheques"
  • fill in the form below, including (where possible) the email of the donor as well as the amount of pledge, cash or cheque
  • click "Add Donation"

The website refreshes every 15 minutes, so check back shortly to see your thermometer rise.

Can I self-donate and still get a tax receipt?

You sure can.

Any donations $20 or more will generate a tax receipt - including donations you make to your own fundraising page.

Can I mail in cheques early?

A: Yes, you can. Cheques made out to "Ride for Refuge" should include participant name on the memo line. Be sure to add them online in the FundHub, too. Print off your "My Results Form" and/or send Donation Forms in with any cheques.

Mailing Address:

Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

Can I accept cheques?

Yes, have them made out to Ride for Refuge with your name on the memo line.

These can be brought with your Donation Forms and any cash you collect for registration on RIDE Day or sent to Head Office. Just be sure to include your Donation Form or "My Results" form if you send in by mail.

Mailing Address:

Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

What do I do with my Donation Form and money?

You have two choices:

1) Bring your Donation Form with you to registration on RIDE Day with all cheques, and cash. Be sure to carefully review your sponsors for legible names, email, and addresses so that we can issue tax receipts for donations.

At registration, you will be greeted by some friendly RIDE Registration Volunteers and sit with them for a few minutes while they check over your Donation Form, have you sign a waiver form, give you your event wristband and your t-shirt ticket if you're raised $150 or more.

2) You can mail them to RIDE Head Office. Cheques made out to "RIDE for Refuge" should include participant name on the memo line. Be sure to add them online in the FundHub, too. Print off your "My Results Form" and/or send the Donation Forms in with any cheques.

Mailing Address:

Ride for Refuge

Unit 260-659 King Street East

Kitchener, ON

N2G 2M4

My team gathered all of our pledges as a group. How do I add these to our fundraising total/hand these in on RIDE Day?

To facilitate our processing of these donations, you must EITHER:

  • divide pledges up between team members in advance of RIDE Day (especially if team members are adding these pledges online into their own accounts), so that each team member is handing in their own Donation Form and donation amount at registration


  • enter all money you gathered as donations under the Captain's personal account, understanding that you can still use what you raised to cover the registration fee requirements for each of your team members.

If you choose to enter all money under the Captain's account, when your team arrives on RIDE Day, just explain to the registration volunteer that your total is meant to help all members on your team reach their minimums.

How do I get a Donation Form?

You may download it directly from the RIDE Tools page.

What's my role as team captain?

As Team Captain, you play the key role of leader, recruiter, fundraiser, planner, and cheerleader.

Team Captain Basics

  • register online, create, and name your team
  • select the charity you want your team to raise money for
  • recruit other team members with a goal of getting 8-10 riders or walkers (there is no limit to team size)
  • raise money personally and strongly encourage your team to raise money
  • communicate and cheer on your team members

Visit Help for Team Captains and 25 Tips for Recruiting Riders to find out more.

How do I get a RIDE t-shirt?

In order to get one of our snazzy RIDE participants ages 18 or over must raise $150 or more and participants 11-17 must raise $75 or more.

T-shirt sizes available in even smaller sizes for our younger fundraisers!

Youth Small

Youth Medium

Youth Large

Adult Small

Adult Medium

Adult Large

Adult XL

Adult 2XL

Adult 3XL

Where are the RIDE Route Maps and location information?

Visit your location page, and scroll down a little - there will be route maps at the bottom beginning in July.

Canadian Locations

On your location page, you'll find a bunch of other helpful information. These pages are updated regularly, so check back soon if your city has not yet posted routes.

How long does the RIDE take to complete?

5km walk - 45 min to 1 hour 15 min

10km ride- 45 min to 1 hour

25km ride- 1.5 hours to 2 hours

50km ride 2.5 hours to 3 hours 15 min

The 5km walk and 10 km ride are designed to be family friendly but kids 12 and under must remain with a parent or guardian at all times.

How can I ride or walk for a charity that is not on your list?

Have someone from that charity reach out to us - we'd love to connect!

Here are the requirements for being a RIDE charity:

  • work with the displaced, vulnerable or exploited
  • in good standing with the CRA
  • charity has a vibrant culture of fundraising
  • charity sees the potential in the event and wants to grow

email: info@blueseaphilanthropy.org

tel: 1-877-743-3413

Are there stops along the RIDE route?

You bet. Approximately every 10 km you will find a rest area that includes a porta-potty and water. Snacks are available at the 20 km rest stop.

Many cyclists enjoy a nice rest along the way - it's not a race... it's a RIDE.


How do I choose which charity my funds will go towards?

The choice for where your funds will be directed is made at the TEAM level -- to choose where you'd like your funds to go, you can either:

  • create a new team and select your preferred charity


  • join an existing team who is already supporting your charity

I want to bring awareness to a cause and not have to fundraise or self-donate.

This is a fundraising event. Your fundraising will bring awareness and the much-needed money that charities need to do the work they do.

Is there a deadline for registering online?

You can register online at any time leading up to RIDE Day. We recommend you register early so that you can use the weeks before RIDE Day to raise lots of funds for your charity and so that location leaders know how many to expect on RIDE Day.

Can you move me to a different team (or remove me from a team so that I can start a new one)?

Email or call us and we'll take care of it for you.

email: info@blueseaphilanthropy.org

tel: 1-877-743-3413

Are we allowed to jog on the walk route?

Joggers will be asked to head to the front of the line and head out first.

I am having trouble logging in or setting up my username and password.

Make sure the username and password you are using does not contain any spaces. For example, if you are using your full name as your username, enter it as 'firstnamelastname' with no spaces.

Still having trouble?

email: info@blueseaphilanthropy.org

tel: 1-877-743-3413

Can I use a skateboard, longboard, or inline skates/rollerblades?

No, sorry - to keep our walkers and joggers as safe as possible, the only wheels allowed on the walk route are strollers, wagons or wheelchairs.

Can we use a stroller or wagon on the walk route?

Absolutely! Feel free to bring your little ones along in a stroller or wagon.

Oops -- I accidentally donated to a team instead of to an individual participant (or gave to the wrong participant). Can you move my donation?

Email or call us and we'll take care of it for you.

email: info@blueseaphilanthropy.org

tel: 1-877-743-3413

We'll need to know:

  • the name of the donor
  • the amount of the donation
  • who they had given to originally (participant or team name), and
  • who they would like the donation moved to

Do I need to sign a waiver form?

Yes, all participants must hand in a signed waiver during check-in on RIDE Day. Only those who have handed in their waiver forms will receive an event wristband.

Click here to download one now.

  • Participants aged 17 or under require the signature of a legal guardian

What happens after the RIDE is over?

Each RIDE location will host a celebration lunch for all volunteers and participants of the RIDE.


I am planning to attend the RIDE with my family. Do we all need to register?

Yes - it helps us to know how many participants to expect on event day when each person is registered.

You could route them all to the same email address or even post all donations under one family member's name for efficiency's sake, but each person should have their own profile.

Families may pool their donations to reach their minimums or earn their t-shirts.

How do I change my fundraising goal (or my team's goal)?

To edit your personal goal:

  • Log in, and click on "Fundraising" on the left menu tab
  • click the "click to change fundraising goal" button under Personal Progress
  • type your goal into the space provided and click the button to submit.

Voila - instant increase of adrenaline!

To edit your team's goal:

  • Log in, and click "Team" at the left of the page.
  • From the left-hand toolbar, click "5 - Edit Team Info"
  • Edit your team's fundraising goal, and then hit "Save"!

I received a notification email that someone donated to me! How do I thank them?

To thank your donors, you can:

  • log in to your Fundraising Portal
  • click on "Fundraising"
  • click on "Thank Donors" on the left
  • click on the envelope graphic to send donors a quick thank-you note.

Sending a personal thank-you is a great way to connect with your donors and help them feel appreciated!

If people sponsor me, will my team get credit for it?

Yes. If you have joined a team, your fundraising and sponsor totals will be reflected in both your team total and the overall event total.

Do I have to RIDE with my team?

The members of your team may all select different distances. We all begin in large groups but we often end up riding in small packs with riders of similar physical condition.


What happens if my bike breaks down?

All riders are expected to do a "once-over" on their bicycle before the RIDE begins. We will have some basic tools available to help with small repairs should you require help on the route.

We also have sweep vehicles who can pick you up and drive you back to the start / finish location if your bike breaks down - or you can't go on.

Do I need to wear a helmet?

The Ride for Refuge requires all riding participants to wear approved cycling helmets. Other kinds of protective helmets (such as hockey helmets) are not acceptable.

What happens if we wake up to bad weather?

We will carefully monitor weather conditions, and of course we will do what is necessary to safeguard our cyclists and walkers, but the bottom line is that we're on -- regardless of the weather.

Keep an eye on your location page for updated weather details in case of freezing rain, or lightning storms.


Who do I call if I have questions that aren't answered here?


1.877.RIDE.413 (1.877.743.3413).

Can I walk on the RIDE route (or ride on the WALK route)?

No - to keep everyone safe, we want only walkers on the WALK route, and only bicycles on the RIDE route.

Anything pushed or pulled by parents on the walk route (strollers, wagons) is permitted. For the safety of our walkers, children may not ride the walk route. Bikes, longboards, skateboards, etc are not permitted. Wheelchairs are, of course, permitted on the walk route.

What donations get receipted?

We issue charitable tax receipts for donations of $20 or more. Gifts made online with a credit card get automatically receipted, while cash or cheque gifts given in at the registration table on RIDE Day will be receipted by email or regular mail within 60 days of the event.

I'm trying to give a donation from a country outside of North America, and the system is requiring a postal code (which my country does not use). How can I proceed?

Simply add in five zeroes (00000) as the postal code, and the donation page should allow you to continue - if you're still having trouble, please contact our offices and we would be more than happy to help!

My Team has raised some cash and cheque donations -- where do I input these?

There is no way to record cash or cheque donations directly to your team in our fundraising system.

If your TEAM, rather than a specific team member, has raised some cash and/or cheque donations, you'll need to make a decision -- you can either a) record these donations under your team captain, who will then hand in the money at registration on RIDE Day, or b) pick one of your team members to record the donation, and then they will hand in the money on RIDE Day.

Either way, the amount that each rider has recorded in pledges on their personal account must match the amount that they hand in at the registration table on RIDE Day.

How do I change my riding/walking distance?

You can change your riding/walking distance by:

  • Logging in to your fundraising portal
  • Clicking the "Profile" tab at the left of the screen
  • Clicking the "Edit User Survey Questions" tab at left.
  • You can edit your distance selection in this screen and hit the "submit" button to save.

Can I have people riding different route lengths on my team?

Definitely! Everyone who joins a team selects their own route distance during registration. You can have people riding or walking all distances on the same team.

When do donors get receipts?

Online donors who give securely with their credit cards get e-receipts within minutes of their donations. Donors who give cheques or cash are receipted within 60 days of the event by regular email or post (for donations of $20 or more).

Where does the RIDE begin?

To find your RIDE's start location, choose the city you are participating in from the Locations menu – everything you need is there, including start/finish location, address, map, contact numbers, emails, route descriptions, and most other location-specific details.

How do I change my team name?

Note that this can only be performed by the participant who started the team (the Team Captain):

  • Log in to your fundraising centre
  • At the left, click the "Team" tab
  • At the left, click "5 - Edit Team Info".
  • Be sure to click "Save" when you're finished!

Is there a limit to how many people can join a team?

No -- you can have as many people join your team as you'd like! There is no limit.

Questions about this event or Blue Sea Philanthropy?
info@blueseaphilanthropy.org | 1.877.743.3413