Have a question that you don't see addressed here? Email firstname.lastname@example.org and we'll help you out (and maybe even add your question to the list).
Who do I call if I have questions that aren't answered here?
All inquiries please email: email@example.com or call us at 1.877.RIDE.413 (1.877.743.3413).
- If you are a rider/walker - contact your team captain first, or email us above
- If you are a team captain - contact your city location director first, or email us above
- If you are a Location Director contact your RIDE representative
I've chosen to pay the $25 registration fee. Will I receive a charitable tax receipt?
No - the $25 registration fee (which is required for adults aged 18+ who raised less than $150, or youth aged 13-17 who raised less than $75) is NOT tax-deductible. You will not receive a tax receipt.
- Remember - children aged 12 and under do not need to pay the registration fee or raise a fundraising minimum, but in order to get our snazzy RIDE t-shirt, they must raise the youth minimum of $75 in donations.
What happens if we wake up to bad weather?
The answer is "rain or snow, we're gonna go". We will carefully monitor weather conditions, and of course we will do what is necessary to safe-guard our cyclists and walkers, but the bottom line is that we're on -- regardless of the weather.
What time should we show up on RIDE Day?
Registration opens at 8am for all RIDE locations. Next, RIDE routes open at 9am with rolling departure times for groups of riders every 15 minutes (or as needed). Teams are welcome to leave together with an understanding that if you have team members who signed up for longer distances, those members will need to leave early enough to finish their RIDE by 2:30pm. In most locations, walkers will depart at 9:30am. All participants must be off the road by the 2:30pm deadline. NOTE: As a rule it takes 1hr to ride 10km/5mi, 1hr to walk 5km, 1.5hr to ride 25 km/15 mi, and 3hr to ride 50 km/30 miles.
What do I do with my pledge sheet and money?
On RIDE Day, registration opens at 8am in all locations. Bring your pledge sheet with all cheques, cash and coinage, being sure to carefully review your sponsors for legible names, email, and addresses. You will be greeted by some friendly RIDE Registration Volunteers and sit with them for a few minutes while they check over your pledge sheet (and hand out rewards where applicable).
Do I need to wear a helmet?
Yes! The Ride for Refuge requires all riding participants to wear approved cycling helmets. Other kinds of protective helmets (such as hockey helmets) are not acceptable. NOTE: We will enforce this rule for all riders, no exceptions. And... you don't need to wear one if you're walking.
Where are the RIDE Route Maps and location information?
Visit your location page, and scroll down a little - there is a route map at the bottom, along with route details and a bunch of other helpful information. These pages are updated regularly, so check back soon if your city has not yet posted routes.
What happens if my bike breaks down?
All riders are expected to do a "once-over" on their bicycle before the RIDE begins. However, we will have some tools on hand, and we encourage RIDE Team Captains to organize one of their mechanically-minded team members to bring along a few wrenches and screw-drivers.
What happens if I get hurt?
Each RIDE location organizing team will have already given notice to local authorities about the RIDE date, route, number of expected participants and where appropriate, "intersections of concern" where local police presence might be welcome. Local RIDE Teams are trained in what to do in the event of an accident - don't worry, you'll be taken care of.
Do I have to RIDE with my team?
No, you don't - you may end up staying together for part or all of the RIDE, but although we all begin in large groups, we often end up riding in small packs with riders of similar physical conditioning. But you can still be friends with them if you want.
Are there stops along the RIDE route?
You bet. Approximately every 10 km/5 miles you will find a rest area that includes a porta-potty and water. Snacks such as fruit and power bars etc are available at the 20 km/10 mile rest stop, as well as the starting line. Many cyclists enjoy a nice rest along the way - be sure to take time yourself and remember, it's not a race... it's a RIDE. (Oooh, we should probably trademark that.)
What happens after the RIDE is over?
We party... some of us despite of a lot of pain! Each RIDE location will host a celebration lunch where all volunteers, participants and friends of the RIDE are welcomed. Each location will feature a very short announcement time where teams are introduced and appropriately recognized for their hard work. And in most locations, we also enjoy looking at the great and funny snapshots taken by the RIDE's official photographer projected on a large screen.
If people sponsor me, will my team get credit for it?
Yes. If you have joined a team, your fundraising and sponsor totals will be reflected in both your team total and the overall event total.
How do I get a pledge form?
Once you register as a participant or team captain, you can sign in to your personal RIDE page and have a pledge form emailed to you immediately. You may also download it directly from the RIDE Tools page.
Can I accept cheques?
Yes, have them made out to "Ride for Refuge" with your name on the memo line. These can be brought with your pledge forms and any cash you collect for registration on RIDE Day.
Do Canadian RIDE locations accept US Donors, and vice versa?
Anyone can give with a valid credit card. However, only Canadian donors will receive an eligible charitable receipt when donating to a Canadian RIDE, and only American donors will receive an eligible charitable receipt when donating to a US RIDE.
How do I add cash/cheques so they show up in my fundraising thermometer?
Sign in to your personal RIDE page and click on "Enter $$ and Cheques", then fill in the form below, including (where possible) the email of the donor as well as the amount of pledge, cash or cheque, then click "Add Donation".
I am having trouble logging in or setting up my username and password.
Make sure the username and password you are using does not contain any spaces. For example, if you are using your full name as your username, enter it as 'firstnamelastname' with no spaces.
How do I change my team name?
Note that this can only be performed by the participant who started the team (the Team Captain):
- Log in to your fundraising centre
- At the left, click the "Team" tab
- At the left, click "5 - Edit Team Info".
- Be sure to click "Save" when you're finished!
What if I receive a cheque that's made out to me and not the RIDE?
If you receive cash or cheques made payable to YOU, please log in to the Fundraising Portal, click Fundraising and then "Enter $$ or Cheques" and enter in the donor information there. You then have one of two choices:
- Pay the donations online with your credit card and keep the cash/personal cheques. By doing so, you deem your donations "complete" and nothing else needs to be done or sent to us. OR...
- Bank the cash and personal cheques and mail us a cheque from YOU, payable to Ride for Refuge, in the amount of your total funds received. Bring this along with your completed pledge form on RIDE Day.
I received a notification email that someone donated to me! How do I thank them?
First of all, don't hit "reply" to that notification email - that just goes to us (we might giggle at you). To thank your donors, you can log in to your Fundraising Portal, click on "Fundraising", then click on "Thank Donors" on the left. Click on the envelope graphic to send donors a quick thank-you note. It's good etiquette (your Grandmother would be proud!), and a great way to connect with your donors on a personal level.
Do my children need to pay the registration fee?
For children aged 12 and under, the registration fee of $25 is waived, and they do not need to raise a minimum to participate. For children aged 13-18, the $25 registration fee applies if they raise less than $75. As each donor gives $40-50 on average, this is definitely doable. Ask grandma and grandpa, teachers, neighbours - one dedicated evening of fundraising should do the trick.
Note: all participants aged 17 and under must raise $75 to earn their RIDE t-shirt.
I am planning to attend the RIDE with my family. Do we all need to register?
The short answer is: yes. It would help us get a better handle on how many participants to expect on event day if you could create a separate registration profile for each family member. You could route them all to the same email address or even post all donations under one family member's name for efficiency's sake, but each person should have their own profile.
I need to cancel my registration as a participant in your event - how do I do that?
Email us at firstname.lastname@example.org and we'll take care of it for you.
Note: if you have collected cash or cheque pledges, please ensure that all donor names and addresses are carefully posted online in your fundraising centre. Don't send cash in the mail. Pay for cash with a personal cheque from you (or pay by credit online). Send all cheques to the RIDE Headquarters.
Is there a registration fee for the RIDE? Is the fee for teams or individuals?
There is no registration fee for teams as a whole, but instead it works on an individual basis, and the fee is waived after a certain amount is raised by each participant.
- If you are 18+ years of age and raise less than $150, the registration fee is $25.
- If you are 13-17 years of age, and you raise less than $75, the registration fee is again $25.
- If you are 12 years of age or less, the registration fee is waived.
On average, participants in the RIDE raise $260 per person, and most donors give around $40-50, so it's a reachable goal!
I'd like to pay my cash donations by personal cheque or credit card. Can I do this?
Definitely! Once you've recorded your cash donations online, you can pay them through our website with your personal credit card to avoid lugging an envelope filled with cash around. Sign in to your Fundraising Portal and click on "Fundraising", and then click "Enter $$ or Cheques". Scroll down to your list of pledges and click the 'pay' button next to the pledge you’d like to pay by credit card. This will take you to a payment gateway to complete the transaction.
If you'd like to pay with personal cheque, be sure to enter your cash pledges online and then total your cash donations. Write out your cheque to "Ride for Refuge". Bring this with you on RIDE Day with your completed list of pledges, and you're all set.
Can I bring my dog to the RIDE?
Although we appreciate your dog's eagerness to support the RIDE, we would ask that Fido sit this one out. There will be a variety of children and adults who might be nervous around dogs (even friendly ones!) and we want to make sure every participant can complete the RIDE comfortably. The exception to the rule would be service dogs, of course.
How long does the RIDE take to complete?
Typically, a location will offer a 5km walk, and 5mi/10km, 15mi/25km and 30mi/50km ride distances, which usually take 1, 1, 1.5 and 3 hours respectively to complete. Most sites offer child-friendly options as well as longer routes that are well-staffed with encouraging and responsible volunteers.
Where does the RIDE begin?
To find your RIDE's start location, choose the city you are participating in from the Locations menu – everything you need is there, including start/finish location, address, map, contact numbers, emails, route descriptions, and most other location-specific details.
Do I need to sign a waiver form?
Yes, all riders must sign or hand in a waiver during check-in on RIDE Day. Participants aged 17 or under require the signature of a legal guardian. Click here to download one now.
When do donors get receipts?
Online donors who give securely with their credit cards get e-receipts within minutes of their donations. Donors who give cheques or cash are receipted within 60 days of the event by regular email or post (for donations of $20 or more).
How do I raise money?
Once you register online, you can use the online fundraising system to send your friends and family a link to your personal fundraising page. There, they can give to you securely online by credit card. Alternately, you can download a pledge form, print it out and ask people face-to-face for support. For more information on raising money, visit the Tools area.
I’m having trouble printing my PDF receipt – it looks fine on my computer screen, but prints blank or nonsense characters.
- Save a copy of the receipt to your computer, and open it using Adobe Acrobat Reader.
- Click File > Print
- On the print dialogue window that pops up, click on "Advanced" in bottom left corner
- In the new box that appears, click the check box next to "Print as Image"
- Click OK, then click OK in the original window to print.
What gifts get receipted?
We issue charitable tax receipts for donations of $20 or more. Gifts made online with a credit card get automatically receipted, while cash or cheque gifts given in at the registration table on RIDE Day will be receipted by email or regular mail within 60 days of the event.
Can I have people riding different route lengths on my team?
Definitely! Everyone who joins a team selects their own route distance during registration. You can have people riding or walking all distances on the same team.
How do I change my fundraising goal (or my team's goal)?
To edit your personal goal:
Log in, and click on "Fundraising" on the left menu tab. When the page opens simply click the "click to change fundraising goal" button under Personal Progress, type your goal into the space provided and click the button to submit. Voila - instant increase of adrenaline!
To edit your team's goal:
- Log in, and click "Team" at the left of the page.
- From the left-hand toolbar, click "5 - Edit Team Info". Edit your team's fundraising goal, and then hit "Save"!
How do I change my riding/walking distance?
You can change your riding/walking distance by:
- Logging in to your fundraising portal
- Clicking the "Profile" tab at the left of the screen
- Clicking the "Edit User Survey Questions" tab at left.
- You can edit your distance selection in this screen and hit the "submit" button to save.
Is there a deadline for submitting RIDE donations?
Yes - we must have all donations submitted to us online or by mail by October 21, 2015.
If I pay my $25 registration fee, do I get a t-shirt?
No, sorry! In order to get one of our snazzy cool t-shirts, participants must raise their age-level fundraising minimums: $150 for adults aged 18+, and $75 for youth.
How do I choose which charity my funds will go towards?
The choice for where your funds will be directed is made at the TEAM level -- to choose where you'd like your funds to go, you can either a) create a new team and select your preferred charity or b) join an existing team who is already supporting your charity.
Is there a limit to how many people can join a team?
No -- you can have as many people join your team as you'd like! There is no limit.
Is there a deadline for registering online?
No -- you can register online at any time leading up to RIDE Day. Of course, we recommend you register early so that you can use the weeks before RIDE Day to raise lots of funds for your charity!
Oops -- I accidentally donated to a team instead of to an individual participant (or gave to the wrong participant). Can you move my donation?
Yes! Contact us, and we'll move it for you. We'll need to know:
- the name of the donor
- the amount of the donation
- who they had given to originally (participant or team name), and
- who they would like the donation moved to
Can you move me to a different team (or remove me from a team so that I can start a new one)?
Yes -- this is a change that we need to make at HQ. Contact us and we'll either a) remove from team, so that you can start or join a new one, or b) move you to a new team (if you know which one you'd like to join).
I want to ride and bring my kids along in a bike trailer/stroller, or on a kids' seat on the back of my bike. Is that allowed?
Yes! We would love it if you rode with your kids (what a sweet family outing!) Just remember:
- you must register your child online so that we have accurate numbers of participants in your location
- you must complete and hand in a waiver for your child at the registration table when you arrive on RIDE Day
- children in trailers/child seats must wear a helmet at all times
My Team has raised some cash and cheque donations -- where do I input these?
There is no way to record cash or cheque donations directly to your team in our fundraising system.
If your TEAM, rather than a specific team member, has raised some cash and/or cheque donations, you'll need to make a decision -- you can either a) record these donations under your team captain, who will then hand in the money at registration on RIDE Day, or b) pick one of your team members to record the donation, and then they will hand in the money on RIDE Day.
Either way, the amount that each rider has recorded in pledges on their personal account must match the amount that they hand in at the registration table on RIDE Day.
Can my kids ride by themselves?
All kids 12 and under must be accompanied by a parent or guardian who is riding with them and stays with them at all times. The 10km route is 'family friendly', but not intended for children riding alone.
A parent or responsible adult guardian must accompany youth under 12 on RIDE day to help them register/hand in their waiver form (signed by legal guardian), and must remain with them at all times.
Who can I ride/walk for?
When you participate in the Ride for Refuge, your team selects the charity to which you'll be directing all of your fundraising. We've got 200 amazing registered charities for you to choose from! Click below to see the full list, and keep in mind that you can only ride for charities in your country:
Are we allowed to jog on the walk route?
Yes you can! Joggers will be asked to head to the front of the line and head out first.
Can we use a stroller on the walk route?
Absolutely! Feel free to bring your little ones along in a stroller - but check first with your local Event Director to make sure your location's walk route can accommodate a stroller.
Can I use a skateboard, longboard, or inline skates/rollerblades?
No, sorry - to keep our walkers and joggers as safe as possible, the only wheels allowed on the walk route are strollers or wheelchairs.
Can I walk on the RIDE route (or ride on the WALK route)?
No - to keep everyone safe, we want only walkers on the WALK route, and only bicycles on the RIDE route.
My team gathered all of our pledges as a group. How do I add these to our fundraising total/hand these in on RIDE Day?
Great work! To facilitate our processing of these donations, you must EITHER:
- divide pledges up between team members in advance of RIDE Day (especially if team members are adding these pledges online into their own accounts), so that each team member is handing in their own pledge form and donation amount at registration, or
- enter all money you gathered as donations under the Captain's personal account, understanding that you can still use what you raised to cover the registration fee requirements for each of your team members.
If you choose to enter all money under the Captain's account, when your team arrives on RIDE Day, just explain to the registration volunteer that your total is meant to help all members on your team reach their fundraising minimum. For example, if your team of 4 raised $1,000, it would be as if each of you had raised $250 - you've definitely met your minimums!
I'm trying to give a donation from a country outside of North America, and the system is requiring a postal code (which my country does not use). How can I proceed?
Simply add in five zeroes (00000) as the postal code, and the donation page should allow you to continue - if you're still having trouble, please contact our offices and we would be more than happy to help!